Why can't I connect to the Easysoft License Daemon?
When running License Manager (Windows) or licshell (Linux and UNIX) and using the online method to obtain a license, the licensing program attempts to make a TCP/IP connection to license.easysoft.com on port 8884. There are various reasons this may not succeed:
- You're not connected to the Internet. Use the offline method for obtaining a license.
- The Easysoft License daemon is not running. The message you'll get is something like "connection refused." The license daemon on our server should be running 24 hours a day and 365 days a year. However, there may be occasions where we experience a problem with the license daemon, in which case, let us know and use an alternative method of obtaining a license.
- You're unable to connect to our license server (perhaps you get a "no route to host" error). The server machine running the license daemon normally runs 24 hours a day and 365 days a year. However, there may be short periods where this machine is down for maintenance or because of circumstances beyond our control. Let us know and use an alternative method of obtaining a license.
- Your machine is behind a firewall, which blocks outgoing connections to port 8884. If this is the case, you need to either ask your system administrator to temporarily open up this route or use an alternative method to obtain a license.
- You received some other error message. Let us know what you were doing and what messages were output and we'll resolve this problem as soon as we can. In any case, licenses may be supplied and obtained by using other methods.
